Just when you think MoviePass couldn’t sink to any new lows, the company goes and proves you wrong. For the last year and a half, we have written about blunder after blunder, issue after issue, showing that MoviePass is not only a terrible company, in a business sense, but also one with questionable ethics. Well, if a new report is to be believed, MoviePass isn’t just a morally gray antihero disrupting the movie ticket business, but might actually be the villain of its own story.
According to an investigative report from Business Insider (via Newsweek), former MoviePass employees are speaking out about how the subscription service CEO allegedly would order them to alter user’s passwords so that they would effectively be locked out from using the movie ticket service. Yes, let’s repeat that allegation so that it sinks in. MoviePass allegedly changed its paying subscribers’ passwords so that these people wouldn’t be able to use the service that they paid for every month.
If true, not only is this a disgusting practice for any company, let alone one that prides itself of doing everything to help its customers, but also something that is highly embarrassing and not exactly what shareholders want to hear about a company that is struggling to retain customers.
The report details that during July 27 to July 28, 2018, when “Mission: Impossible – Fallout” was released to the public, CEO Mitch Lowe ordered that half of the services customers be locked out from the app, preventing them from purchasing tickets. This was due to a surprise lack of cash that debilitated the company at the time and fueled countless headlines.
READ MORE: New Report Shows MoviePass Has Lost Over 90% Of Its Subscribers In Less Than A Year
Instead of coming clean with its alleged misbehavior, MoviePass ended up sending out a tweet saying it was “working on a fix towards this technical issue.”
At this point, this news seems to be rubbing salt into an already seemingly fatal wound. Even without this report, MoviePass has successfully gone from millions of subscribers to a mere fraction of that userbase thanks to numerous service outages, price increases, and policy changes. So, while this is a crazy turn of events, those hoping to see any immediate negative reaction from MoviePass might be out of luck. The company has suffered so much, there really isn’t much that can happen.
