Disney+ Says Launch Day Tech Issues Are Caused By "Everyone's Excitement"

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If you’ve ever worked in the world of website administration or been with a company that has launched a new website/app, you know that the debut day is exciting and also deeply terrifying. When a new product is introduced to the world, specifically an online product in the age of social media, the success of a launch can be determined not by monetary values but by the public’s perception. And for Disney, the studio’s debut of its streaming service today, unfortunately, hasn’t been the smoothest ever.

If you venture over to Twitter and do a quick search, you’ll see plenty of discussion about Disney+. There are a huge number of people excitedly sharing what they found on the service, good or bad, but also there are a large group of folks having tech issues. While many are having issues streaming specific films or TV series, there are some people that can’t even access the service at all. And as you might expect, this isn’t great news for the studio, but the company has now shared that a lot of the problems can be chalked up to one reason — there’s just too much “excitement.”

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The official Mouse House help account for the streaming service wrote, “The consumer demand for Disney+ has exceeded our high expectations. We are working to quickly resolve the current user issue. We appreciate your patience.”

But, as you might expect, patience isn’t something exercised by very many people on Twitter or social media in general. So, the Help account was still responding to numerous issues being brought to its attention by disgruntled users.

One such user complained that the app isn’t available to download on their Sony TV, which was promised by Disney in the days leading up to the launch. The Help account replied, “Thank You for contacting Disney+. We apologize for the inconvenience, here at Disney we aim for excellence. Due to everyone’s excitement we’re having technical difficulties. Please bare with us as our Tech Team fixes this issue.”

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Obviously, while some might see this as a fail for Disney, it’s clear that the launch for any major streaming service, let alone the platform introduced by the biggest film studio on the planet, would likely be met with challenges. Some of those issues might be the result of Disney failing to understand the demand for the service, while others could be bugs that weren’t ironed out during testing.

Either way, there are a ton of people wanting to spend their Tuesday streaming Disney content and we’re going to guess that these problems will get worked out sooner rather than later. Let’s be honest, Disney is far too big to fail, at this point.